Check-in

• Check-in starts at 14h00, but every effort will be made to accommodate earlier or later Check-ins (if arranged in advance). It is possible, however, to drop off luggage prior to Check-in if desired.

Check-out

• Check-out time is 10h00. Please tell us in advance if you require a later check-out and we will do our utmost to accommodate your request.

Room keys on arrival

• During normal working hours, the keys will be handed over to the guest after payment and administration. Special arrangements for key collection must be made for late arrivals.

Room keys on departure

• Please leave the room keys at Reception. Guests do not have to lock the door on departure. However please close the door completely when leaving.

Room keys during long term stay

• Long term stay over guests must lock their rooms on their way out and keep their set of keys for the duration of stay.

Lost key or damage to locks

• The cost for replacement of lost room keys or damaged locks is applicable and a total amount of 100ZAR for lost keys and 500ZAR for lock replacement to be paid immediately.

Breakfast

• Breakfast is served in the dinning room area, or weather permitting, in the garden sitting areas, between 09h00 and 11h00. If you require a different timing for Breakfast, please advise us on arrival.

Smoking

• Smoking is completely forbidden inside the house.
• Smoking is permitted outside the house, please use the ashtrays placed in the yard and braai area.

Payment Policy

• We operate on a strictly pre-paid basis. Payments for accommodation must reflect in our bank accounts prior to occupation. For monthly stay, the full amount for 30 nights must be paid in advance to qualify for the 50% discount. Reservations are only confirmed upon receipt of proof of payment or receipt of funds in our accounts. Meals, laundry, shuttle and other services are also pre-paid.

Cancellation policy

• More than 30 days before check-in: 100% deposit refunded
• Less than 30 days before check-in: 0% deposit refunded

Security Deposit

• A security deposit of R200/room is charged on arrival and is fully refundable provided there are no breakages, removal of any items or violation of house rules relating to occupancy and smoking. All rooms are non-smoking.

Extra occupants

• Extra occupants over and above the maximum prescribed number of occupants will be charged at R200/night regardless of age with the exception of children below 2 years who will stay free up to a maximum of 1 child, extra children under 2 years old beyond the first free one will be charged as adults.

Guest Rooms

• Please do not use flammables for heating, cooking or the like, irons candles, etc, in the guest room or corridors without the consent of the Guest House owner.
• Cooking, eating and storing food in the rooms is not allowed.
• Please do not use guest rooms for business activities or for any purposes other than accommodation use, without the consent of the Guest House owner.

Valuables, security and storage

• The management is not responsible for lost items. Please lock the doors when you leave.
• Although the guesthouse management takes responsible steps to ensure the safety and security of all guests and their possessions, guests retain final responsibility for their own safety and security.
• Keep rooms locked at all times when absent.

Parking

• Parking is available free of charge for all house guests. Do not park in the way of the electrical motorized gate when in a fully open or halfway open position as it closes automatically after a few seconds.
• Do not leave any valuables inside your car while it is parked. Moye Guest House cannot accept responsibility for the loss or theft of any such articles while your car is parked.

Toilets

• No cigarette buds, cotton buds, tampons, sanitary pads or any other material, other than toilet paper may be flushed down the toilet. Charges will be levied for any blockage.

General

• Guests have no access to rooms and areas marked “PRIVATE” or “AUTHORISED PERSONNEL”.

Common areas:

• The living room, dining room, kitchen, swimming pool and braai area are common areas of the house and guests are encouraged to use them to their need or recreation, nevertheless, there are some rules to abide by:

THE LIVING ROOM (common area)

• Guests are allowed to use this common area and its appliances.
• Eating and snacking in the living room is completely forbidden.
• Should be kept as you’ve found it, nice and tidy. If by any chance you notice any dirt, please inform the owner.
• Avoid making noise or disturbing the other house guests, musical instruments, radios, televisions, stereos, and/or any other source of amplified sound shall be played at a volume that shall not disturb or annoy other guests, we shall pay particular attention to limiting noise between the hours of 22h00 and 08h00, we also request the guests to restrain from making any noise outside the building, in the courtyard or directly in front of the building.

THE DINNING ROOM (common area)

• Please use this common area to have your meals, preparation and cooking should be conducted in the kitchen area.

THE KITCHEN (common area)

• Stove shall be clean and free of food and grease.
• Refrigerator shall be clean. Freezer door shall close properly and freezer shall have no more than one inch of ice. Freezer shall not be over-packed so that sufficient room is allowed for air circulation.
• Cabinets shall be clean and neat. Cabinet surfaces and countertop shall be free of grease and spilt food. Cabinets shall not be overloaded. Storage under the sink shall be limited to small or lightweight items to permit access for repairs.
• Exhaust Fan shall be free of grease and dust.
• Sink shall be clean, free of grease and garbage. Dirty dishes shall be washed and put away in a timely manner. Please put back into place all dishes, utensils, etc, properly cleaned after use.
• Food storage areas shall be neat and clean without spilt food. Label your food in the refrigerator. Anything not labelled and in non-consumable condition, excluding condiments that are still in consumable condition, will be disposed of.
• Trash/garbage shall be stored in a covered container until removed to the collection containers.
• Cooking oils or grease shall not be disposed of down the kitchen drain.
• Garbage disposal, if any, shall be used only in accordance with the disposal instructions.
• Please label your food in the refrigerator. Anything not labelled and in non-consumable condition, excluding condiments that are still in consumable condition, will be disposed of.
• The kitchen includes a refrigerator, microwave, coffee and teapot, and limited dishes, glasses, and utensils for light meal preparation. Please clean up immediately after yourself.

THE SWIMMING POOL (common area)

• The pool is at your disposal from 08h00 until 20h00. You must arrange with the Management for access to the pool outside of these hours.
• Guests use the pool at their own risk;
  • No children are allowed near the pool without adult supervision;
  • Keep the pool area neat and clean at all times;
  • Keep noise levels at the pool area low as other guests rooms are situated directly opposite and above the pool;
  • Please inform kids not to urinate in the pool water (let us keep the pool hygienic for all guests);
• If you’re part of a group stay, try to maintain occupancy time & rate at acceptable levels as the other guests may also want to enjoy the pool.

BRAAI AREA (common area)

• Keep the braai area clean. After use, leave it as you’ve found it;
• Use proper firelighters and charcoal;
• Store the firelighters out of reach of children and away from heat sources;
• Never leave the braai stand unattended once it has been lit;
• Keep children and pets away from the braai area. Consider a 2 meter “kid-free zone” around the braai stand;

Pet Policy

Pets are allowed provided that the pet owner agrees to the following conditions:

• The pet is housebroken, flea free, not prone to shedding, and not prone to damaging property;
• Pets are not allowed on the furniture or beds unless a protective cover is used provided by the guest. There is an extra pet cleaning fee if evidence of excessive pet hair is found in the guesthouse;
• The cost to repair any damage done by a guest’s pet, such as chewing furniture, staining carpet (pet urine) will be charged against the guest’s credit card and/or deducted from the damage deposit, and the guest will be charged for carpet cleaning, odour removal, etc.;
• Waste removal – guests must pick up after their pet does its business;
• All pets must be under the complete control of a responsible guest and must be on a hand-held leash at all times when not in a fenced yard. The guest agrees NOT to leave pet(s) alone TO ROAM FREELY THROUGHOUT THE GUEST HOUSE;
• We do not limit pet size or breed, however aggressive or unruly dogs are not welcome for the safety of other guests and children in the area. If we receive one or more complaints regarding barking or aggressive pet behaviour, the guest, with their pet will be asked to leave with forfeiture of all rents and security deposit;
• The guest agrees to monitor pet’s noise so that the pet(s) DO NOT DISTURB house guests, and certifies that pet(s) will be under the complete control of a responsible human companion and on a hand-held leash at all times when outdoors.

Your Liabilities

• We will hold you responsible for any damage or loss caused to our property by your acts or omissions, default, accident or neglect. By booking with us, you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal wear and tear are excluded.
• Please report any accidents or incidents to the guest house management in connection with any property damage.

General incapacity

• Moye Guest House cannot be held liable if any of the following events or conditions prevent the guest house from fulfilling its obligation to guests. However, the guest house will take the necessary steps to minimize disruption and discomfort to guests under these conditions:
  • Unanticipated interruption to electricity, water, sewage to and from the guest house;
  • Industrial actions, civil uprising or criminal activity;
  • Fire, frost, flooding, wind or any other force major event.

Because we have several guests, we ask you to respect each other concerning the cleanliness of common areas and noise levels. If we receive complaints, you will be given a warning. Further complaints are subject to the termination of stay. We reserve the right to end a reservation if a guest becomes a disturbance/nuisance to others including management.

Please respect the house and its occupants.

Environmental Policy

• The owner of Moye Guest house is dedicated to the protection of our planet’s resources and would encourage guests to help us by:
  • Switching off lights when not in use;
  • Ensuring that taps are always turned off after use;
  • Avoiding the unnecessary use of towels – just use what you need!;
  • We will sort the recyclable rubbish collected from guest rooms i.e. paper, plastic, metal and glass;

We thank you in advance for your comprehension and co-operation.